Duration : One Day
Ever wondered why people with fewer academic qualifications seem to achieve better results than you ? It is because personal success in the corporate world depends on more than just paper qualifications. Professional competence extends beyond academic knowledge and includes knowing exactly how to behave in various business and social situations. This style of behaviour must be taught and not hoped for.
This one day training includes tips on developing professional business behaviour, creating the right impression, conversational skills, corporate dressing, Do’s and Don’ts in business entertaining etc. The chart below gives a glimpse of the course:
|At a glance||Participants learn|
|1. The importance of Business Etiquette||What is etiquette?
Why are good manners important in business?
|2. The Basics||Values and attitudes
Basic principles of professional business behaviour
|3. Etiquette in the office||Relationships with superiors, colleagues, subordinates,
Making appointments, receiving guests
The importance and use of business cards
|4. Etiquette in Business Communication||Manners of participants at meetings, chairing and ending the meeting, using positive words
Using customers’ names and titles
|5. Social graces in Business||How to introduce and be introduced
The art of polite conversation
Business entertaining, duties of a host/guest
|6. Table Manners||Western table manners
Table settings, use of cutlery